From first contact to ongoing service. Every step documented, every commitment in writing.
You submit a quote request by form or phone. We ask about facility type, square footage, frequency and access. We do not ask for a budget at this stage—that conversation belongs after we understand the scope.
We respond with either a preliminary range or a request to schedule a walkthrough. For facilities under 2,000 sq ft with standard access, a written quote can often be produced without a walkthrough. For larger or more complex facilities, the walkthrough is necessary.
One of our account managers walks the facility with your facilities contact or designated representative. We measure, count fixtures, assess floor types and discuss access windows. The walkthrough typically takes 30–60 minutes depending on facility size.
The walkthrough produces a written scope of work. The scope specifies: what is cleaned, what is not, how often, by what method, with what crew configuration, and what the access and security requirements are. You review and approve the scope before any cleaning begins.
We assign a crew to your account. The same crew handles your facility for the duration of the contract. You know who is in your building.
The first visit is scheduled for a window with minimal occupancy. The crew follows the written scope. Any access issues, locked areas or unexpected conditions are documented and reported to your facilities contact the same day.
After two to four weeks of service, we schedule a 30-minute review with your facilities contact. Scope adjustments at this stage cost nothing. This is the window where we calibrate the service to your actual usage patterns, not to what we estimated during the walkthrough.
If you have a service concern between visits, we commit to a response within one business day and, where the concern is actionable, a corrective visit within 48 hours. We do not have a call centre handling these requests; you speak directly with the account manager responsible for your facility.
Submit a quote request and we will respond by the next business day with a written proposal specific to your facility.
Get a Free Quote (866) 958-8773